TexasLawHelp.Org Live Chat Project with Texas Legal Services Center

Students will help people navigate the website TexasLawHelp.org when they visit the site seeking legal information and resources. By serving as Live Chat representatives, law student volunteers will interact directly with website users to help them locate relevant legal information on the site, as well as referrals to legal resources in their communities. TexasLawHelp.org is a statewide website that provides free and reliable legal information and resources, empowering individuals who cannot afford to hire a lawyer to advocate more effectively for themselves in the legal system. In 2019, TexasLawHelp.org had over 10 million page views.

Organization

Texas Legal Services Center

TLSC is a nonprofit organization whose mission is to provide high quality legal representation, advice, advocacy, and education at no cost to underserved people across the state. With over a dozen practice areas, TLSC’s work touches almost every aspect of civil law that impacts low-income Texans.

Project Details

Project Start Date

September 2020

Approximate hours of work requested
2-4 hours per week; students must work a minimum of 2 hours per week and schedule one or more regular shifts between 2pm-5pm, Monday-Thursday or 10am-5pm on Friday
Training
Friday, September 18, 2pm-3pm (Zoom link via Canvas); a recording of the live training will be made available to interested students who cannot attend the live training; students will receive ongoing supervision and feedback during and after live chat sessions
Skills used
Community education, communication with client population
Project location
Virtual
Address
1920 East Riverside Drive, Suite A-120 #501, Austin, TX 78741
Number of student volunteers requested
3
Class year preference
2L, 3L, LLM
Required skills
Spanish helpful but not required
To Apply
Submit email stating interest, language skills, and desired shift times to Sarah Sedgwick at ssedgwick@law.utexas.edu; please use the subject line “TLSC live chat” in your email