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We experience conflict every day, whether at work, home or interacting with the public. This class will provide an opportunity to reflect on and better understand your own personal conflict style, as well as how to recognize conflict dynamics in others. Effectively managing your conflict dynamics, and understanding the responses of others, can help maintain productive relationships, shorten the length of the conflict, and reduce stress associated with the conflict.

What You Will Learn

* An understanding of conflict dynamics * An increased awareness of conflict triggers, emotions and behavior responses * An understanding of how triggers and behavioral responses might look in others * Strategies for calming triggers