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We experience conflict every day, whether it be at work, home or interacting with the public. This class will give you a chance to reflect on your own personal conflict responses, as well as how to recognize conflict responses in others. Effectively managing your conflict responses can help maintain productive relationships, shorten the length of the conflict, and reduce stress associated with the conflict.

What you will learn:

* An understanding of conflict dynamics * An increased awareness of conflict triggers, emotions and behavior responses * An understanding of how triggers and behavioral responses might look in others *Strategies for calming triggers