TexasLawHelp.Org Live Chat Project with Texas Legal Services Center

Students will help people navigate the website TexasLawHelp.org when they visit the site seeking legal information and resources. By serving as Live Chat representatives, law student volunteers will interact directly with website users to help them locate relevant legal information on the site, as well as referrals to legal resources in their communities. TexasLawHelp.org is a statewide website that provides free and reliable legal information and resources, empowering individuals who cannot afford to hire a lawyer to advocate more effectively for themselves in the legal system. In 2019, TexasLawHelp.org had over 10 million page views.

Organization

Texas Legal Services Center

TLSC is a nonprofit organization whose mission is to provide high quality legal representation, advice, advocacy, and education at no cost to underserved people across the state. With over a dozen practice areas, TLSC’s work touches almost every aspect of civil law that impacts low-income Texans.

Project Details

Project Start Date

February 2020

Approximate hours of work requested
2-4 hours per week; students must work a minimum of 2 hours per week and schedule one or more regular shifts between 2pm-5pm, Monday-Thursday or 10am-5pm on Friday
Training
Tuesday, February 4, 12pm-1pm (TNH 2.123); students will receive ongoing supervision and feedback during and after live chat sessions
Skills used
Community education, communication with client population
Project location
Students can perform live chat from any location with an internet connection
Number of student volunteers requested
3
Class year preference
2L, 3L, LLM
Required skills
Spanish helpful but not required
To Apply
Submit email stating interest, language skills, and desired shift times to Sarah Sedgwick at ssedgwick@law.utexas.edu; please use the subject line “TLSC live chat” in your email